InspectorPro 7 Windows Failed to Import

rabell's Avatar

rabell

07 Sep, 2019 11:41 AM

I have InspectorPro 6, and decided to try version 7.
However, I always get error dialog "Failed to Import" "Please provide a folder with any localized summary.xml file".
The InspectorPro plugin shows registered, and InspectorSupport folder is in extension directory.
I have tried various locations for DDR folder.
My Filemaker is 18.02.209.
When I run InspectorPro.fmp12 on MacOS with copy of DDR it works fine. (Same version of Filemaker.)
I can also copy subsequent InspectorPro.fmp12 back to Windows and am able to view analysis.

I like this new version, and look forward to upgrading once this issue is resolved

  1. 1 Posted by rabell on 07 Sep, 2019 11:48 AM

    rabell's Avatar

    Windows 10 Version 1903 X64
    MacOS 10.14.6

  2. jay_g closed this discussion on 07 Sep, 2019 02:15 PM.

  3. jay_g re-opened this discussion on 07 Sep, 2019 02:16 PM

  4. Support Staff 2 Posted by Vince Menanno on 07 Sep, 2019 02:22 PM

    Vince Menanno's Avatar

    Hi There,

    Sounds like you have it hosted on a FileMaker 18 server. Can you explain your set up a little bit more.

    Can you tell me what build number you are using of InspectorPro 7.

    Thanks

    Vince

  5. 3 Posted by rabell on 07 Sep, 2019 06:19 PM

    rabell's Avatar

    The databases are hosted on FileMaker Server, though after generating the DDR I am running InspectorPro locally (i.e. not hosted on the server) after closing FileMaker and opening it only with InspectorPro.fp12 on drive C: of the Windows system, or my Documents folder on MacOS.
    The build number of InspectorPro is 56.

    Let me know if you need more details.

    Robert

  6. Support Staff 4 Posted by Vince Menanno on 07 Sep, 2019 09:58 PM

    Vince Menanno's Avatar

    Robert,

    Do you have time to do a screen share on Monday to see what we can figure out.

    Thanks

    Vince

  7. 5 Posted by rabell on 08 Sep, 2019 06:07 AM

    rabell's Avatar

    Vince,

    Sure.
    I am on BST (UTC+1).
    Any time after 15:00 up to late(ish) is fine.
    Suggest a window and I will block it off.
    I already have TeamViewer installed, if that suits.

    Robert

  8. Support Staff 6 Posted by Vince Menanno on 08 Sep, 2019 05:53 PM

    Vince Menanno's Avatar

    Robert,

    I’ll shoot to hook up with you tomorrow morning. but

    But if that doesn’t work then Tuesday I can also do pretty early on Tuesday morning

    https://www.worldtimebuddy.com

    Like 1 PM PST or a little after that.

    We also use ZOOM here at our office that would be easier for me.

    Here is the meeting invite for tomorrow morning 9 AM PST
    -------------
    Vincenzo Menanno is inviting you to a scheduled Zoom meeting.

    Topic: InspectorPro Support
    Time: Sep 9, 2019 09:00 AM Pacific Time (US and Canada)

    Join Zoom Meeting
    https://beezwax.zoom.us/j/358289900

    One tap mobile
    +14086380968,,358289900# US (San Jose)
    +16699006833,,358289900# US (San Jose)

    Dial by your location
            +1 408 638 0968 US (San Jose)
            +1 669 900 6833 US (San Jose)
            +1 646 876 9923 US (New York)
            855 880 1246 US Toll-free
            877 853 5257 US Toll-free
    Meeting ID: 358 289 900
    Find your local number: https://zoom.us/u/adYeEWlYCs

  9. 7 Posted by rabell on 09 Sep, 2019 05:24 AM

    rabell's Avatar

    I have resolved this.
    It seems InspectorPro plugin looks for InspectorSupport folder only in "C:\Program Files\FileMaker\FileMaker Pro 18 Advanced\Extensions" rather than alongside the plugin in "C:\Users\xxxxx\AppData\Local\FileMaker\FileMaker Pro Advanced\18.0\Extensions" as specified by "Reveal Plug-in Folder" button (and documentation).

  10. Support Staff 8 Posted by Vince Menanno on 09 Sep, 2019 12:24 PM

    Vince Menanno's Avatar

    Robert,

    Ok thank you for this info - will look into it.

    Vince

  11. 9 Posted by Riccardo Uleri on 17 Oct, 2019 12:08 PM

    Riccardo Uleri's Avatar

    Hi. I'm interested for you product but I have same problem of Rabell. Inspector Pro 7 on windows 10 don't import ddt xml. It say ""Please provide a folder with any localized summary.xml file".

    Thank you

  12. Support Staff 10 Posted by Vince Menanno on 17 Oct, 2019 12:15 PM

    Vince Menanno's Avatar

    Hi There Riccardo,

    This is how Rabell resolved the problem. Let me know if this solves your problem.

    I have resolved this.
    It seems InspectorPro plugin looks for InspectorSupport folder only in "C:\Program Files\FileMaker\FileMaker Pro 18 Advanced\Extensions" rather than alongside the plugin in "C:\Users\xxxxx\AppData\Local\FileMaker\FileMaker Pro Advanced\18.0\Extensions" as specified by "Reveal Plug-in Folder" button (and documentation).

  13. 11 Posted by Riccardo Uleri on 17 Oct, 2019 12:23 PM

    Riccardo Uleri's Avatar

    Thank for your response

    I have tried to move plug in from C:\Users\xxxxx\AppData\Local\FileMaker\FileMaker Pro Advanced\18.0\Extensions to C:\Program Files\FileMaker\FileMaker Pro 18 Advanced\Extensions and I see plug-in active.

    Inspector Pro don't import ddt xml. What does he want in selected folder? My file is called "Summary.xml" and it is located in exportation folder

  14. Support Staff 12 Posted by Vince Menanno on 17 Oct, 2019 02:18 PM

    Vince Menanno's Avatar

    Riccardo,

    Did you also place the InspectorPro Support folder next to the plug-in?

  15. 13 Posted by Riccardo Uleri on 17 Oct, 2019 03:07 PM

    Riccardo Uleri's Avatar

    Thank you Vince. The problem was "support folder" that I NOW have copied in extension folder.

    Now, I can try your tool.
    Thank you.

  16. Support Staff 14 Posted by Vince Menanno on 17 Oct, 2019 03:08 PM

    Vince Menanno's Avatar

    Ok awesome - thank you … and let me know what you think.

  17. 15 Posted by Riccardo Uleri on 17 Oct, 2019 04:23 PM

    Riccardo Uleri's Avatar

    Hi Vince. Do you read email messages in italian language?

    Riccardo Uleri

  18. Support Staff 16 Posted by Vince Menanno on 17 Oct, 2019 10:02 PM

    Vince Menanno's Avatar

    Yes I can.

  19. 17 Posted by Riccardo Uleri on 18 Oct, 2019 12:16 PM

    Riccardo Uleri's Avatar

    Ok Vince. Ho scaricato la Vostra soluzione perché, fino ad oggi, la nostra
    azienda (siamo 8 sviluppatori) ha sempre sviluppato soluzioni FileMaker
    senza l'ausilio di strumenti di controllo efficaci che aiutino lo
    sviluppatore a svolgere operazioni di controllo sullo sviluppo realizzato.

    Per un periodo (diversi anni fa) abbiamo impiegato Base Elements di Goya
    per avere un resoconto di quanto realizzato. Ma in Base Elements mancavano
    delle funzioni per noi importanti e l'immediatezza nell'individuare le
    problematiche.

    Ho iniziato ad utilizzare il Vostro strumento, nella versione demo e lo
    trovo adeguato alle nostre esigenze. Avrei però bisogno di sapere se esiste
    la possibilità di potersi agganciare, come origine dati, alle tabelle del
    Vostro software, per produrre nostri report e soprattutto, agganciare /
    relazionare quei dati che sono solo oggetto di consuntivo del lavoro, anche
    a dei dati di analisi che noi carichiamo su nostri database, al termine
    della fase di analisi.

    Pensa che questo sia possibile?

    Grazie. Saluti.

    Riccardo Uleri

  20. Support Staff 18 Posted by Vince Menanno on 18 Oct, 2019 01:33 PM

    Vince Menanno's Avatar

    Ciao Riccardo,

    Fammi vedere se ti capisco correttamente. Vuoi essere in grado di personalizzarlo. Normalmente questo sarebbe possibile. Dovrò controllare e vedere cosa è successo. Ma poiché non siamo più legati al runtime, aggiorniamo questa funzionalità e l'abbiamo disponibile in un aggiornamento.

    A presto. - Vincenzo

  21. 19 Posted by Riccardo Uleri on 18 Oct, 2019 02:06 PM

    Riccardo Uleri's Avatar

    Ciao Vincenzo. In realtà, vorrei trasmetterti un'altra idea di modifica:
    Nel nostro software di contabilità generale, il pacchetto non è
    modificabile, perchè aggiornabile, però i dati sono accessibili tramite
    utenza con un collegamento di altri software al nostro tramite un "origine
    dati". In questo modo le tabelle sono accessibili e visualizzabili da altre
    soluzioni FileMaker, senza avere la necessità di modificare il nostro
    software. La mia proposta e idea su Inspector è di fare la stessa cosa. Un
    collegamento ci consentirebbe di avere sempre aggiornato, il prodotto
    Inspector e di rimanere con la nostra soluzione, sempre in collegamento.

    Questa modalità consentirebbe ai Vostri clienti e utilizzatori di
    InspectorPro di integrare la Vostra soluzione a qualsiasi esigenza. Nel
    nostro caso, noi collegheremo la nostra soluzione di analisi pre-sviluppo,
    mentre altri potrebbero collegare qualsiasi soluzione.

    Cosa ne pensi?

    Riccardo Uleri

  22. Support Staff 20 Posted by Vince Menanno on 19 Oct, 2019 05:36 AM

    Vince Menanno's Avatar

    Ciao Riccardo,

    Lo prenderò in considerazione con il mio gruppo. Grazie

    Io saroi alla conferenza di Bologna. Nel caso in cui anche tu ci fossi.

    Vincenzo

  23. 21 Posted by Robert Parker on 22 Oct, 2019 04:48 PM

    Robert Parker's Avatar

    I'm having this same issue on my Mac Running OS X Catalina.

    Not sure how to proceed - any assistance would be appreciated.

    When I try to just open FileMaker v18 I also get the attached error.

  24. Support Staff 22 Posted by Vince Menanno on 22 Oct, 2019 05:21 PM

    Vince Menanno's Avatar

    We have an open issue with Catalina.

    We are working on resolving this.

    Vince

  25. 23 Posted by Robert Parker on 22 Oct, 2019 05:23 PM

    Robert Parker's Avatar

    How about Inspector 6.5 on Catalina???

  26. Support Staff 24 Posted by Vince Menanno on 22 Oct, 2019 05:33 PM

    Vince Menanno's Avatar

    That will also NOT work unfortunately.

  27. 25 Posted by Christian Rumpf on 24 Oct, 2019 08:18 PM

    Christian Rumpf's Avatar

    Same issue on mac, tried both local and on server.

  28. 26 Posted by Robert Parker on 24 Oct, 2019 08:21 PM

    Robert Parker's Avatar

    Did you want ME to supply this to you?

  29. Support Staff 27 Posted by Vince Menanno on 25 Oct, 2019 06:29 AM

    Vince Menanno's Avatar

    Robert,

    Are you on Catalina by any chance?

    Vince

  30. 28 Posted by rabell on 25 Oct, 2019 09:24 AM

    rabell's Avatar

    Hi,

    Not upgraded yet

    Robert

  31. Support Staff 29 Posted by Vince Menanno on 25 Oct, 2019 10:05 AM

    Vince Menanno's Avatar

    Robert,

    A few things.

    1 - It sounds like you have InspectoPro hosted on a windows server. Correct? If so, make sure you have the InspectorSupport right next to the extension plug-in.

    2 - Yes, send me the DDR as well

    3 - Looks like you are opening it on the mac. Make sure you also have the mac plug-in installed locally.

    Best

    Vince

  32. 30 Posted by Robert Parker on 25 Oct, 2019 12:44 PM

    Robert Parker's Avatar

    Yes

    Sent from my iPad

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

08 Dec, 2019 05:57 PM
05 Dec, 2019 04:23 PM
20 Nov, 2019 06:16 PM
31 Oct, 2019 05:57 PM
02 Nov, 2018 06:31 PM