Trouble Installing Inspector Pro 6.5 on a Mac

Mike Memme's Avatar

Mike Memme

24 Aug, 2017 07:43 PM

Is anyone having trouble installing the latest version of Inspector Pro on a Mac? It keeps crashing when I try to run the program. I get the splash screen with a message that states when the trial will expire and when I hit OK the main window opens for less than a second before crashing. Tried deleting the program and related files and reinstalling and still can't get the program to start.

  1. 1 Posted by Mike Memme on 24 Aug, 2017 07:52 PM

    Mike Memme's Avatar

    I just uninstalled FileMaker Pro 16 Advanced and Inspector worked. Reinstalled Filemaker, and Inspector crashed again. It won't work with FileMaker Pro 16 Advanced installed.

  2. 2 Posted by tonya_m on 24 Aug, 2017 07:54 PM

    tonya_m's Avatar

    Hi, Mike.

    Do you have another version of InsoecrtorPro installed? If you get a crash report, can you attach it so we can take a look? What OS are you on?

    Tonya

  3. 3 Posted by tonya_m on 24 Aug, 2017 07:55 PM

    tonya_m's Avatar

    Further thought, do you have plug-ins for FileMaker 16 installed? If so, move them to a separate folder and try InspectorPro again. There might be a problem with other plug-ins.

  4. 4 Posted by Mike Memme on 24 Aug, 2017 08:06 PM

    Mike Memme's Avatar

    Hi Tonya

    Mac OS 10.12.6
    Filemaker Advanced Version 16.0.2.205
    Inspector Pro 6.5

    Process: Runtime [1959]
    Path: /Applications/InspectorPro/InspectorPro.app/Contents/MacOS/Runtime
    Identifier: com.filemaker.client.runtime12.InspectorPro
    Version: 16.0.2 (16.0.2)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Runtime [1959]
    User ID: 502

    Date/Time: 2017-08-24 16:00:53.528 -0400
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 413E48DB-B737-816F-B014-52105BAB7807

    Time Awake Since Boot: 2900 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000078
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [0]

    VM Regions Near 0x78:
    -->
        __TEXT 0000000101614000-0000000101ca7000 [ 6732K] r-x/rwx SM=COW /Applications/InspectorPro/InspectorPro.app/Contents/MacOS/Runtime

    Application Specific Information:
    ViewBridge hint(s): (
        "<NSRemoteView 0x618000323520> (null) IMKTextInputFunctionRowItemServiceViewController"
    )

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.WebKit 0x00007fff80c256a0 WebKit::WebViewImpl::candidateListTouchBarItem() const + 4
    1 com.apple.AppKit 0x00007fff76afdbf8 -[NSTextInputContext(NSTextInputContext_TouchBar) keyboardInputSourcePopoverTouchBarItem] + 26
    2 com.apple.AppKit 0x00007fff76afddd6 -[NSTextInputContext(NSTextInputContext_TouchBar) dismissKeyboardIMTouchBarItemViewController:] + 91
    3 com.apple.AppKit 0x00007fff76afe10d -[NSTextInputContext(NSTextInputContext_FunctionRowIMK) dismissKeyboardIMFunctionRowItemViewController] + 27
    4 com.apple.HIToolbox 0x00007fff77df6aae __85-[IMKInputSession presentFunctionRowItemTextInputViewWithEndpoint:completionHandler:]_block_invoke + 494
    5 com.apple.ViewBridge 0x00007fff8bf3f96b +[NSRemoteViewController _callConnectionhandler:error:controller:] + 189
    6 com.apple.ViewBridge 0x00007fff8bf2eadb -[NSRemoteView _completeAdvanceToRunPhase:withError:] + 21
    7 com.apple.ViewBridge 0x00007fff8bf2e36f __38-[NSRemoteView _advanceToConfigPhase:]_block_invoke.2466 + 318
    8 com.apple.CoreFoundation 0x00007fff78627b8c __invoking___ + 140
    9 com.apple.CoreFoundation 0x00007fff78627a11 -[NSInvocation invoke] + 289
    10 com.apple.ViewBridge 0x00007fff8bf55579 withHintInProgress + 487
    11 com.apple.ViewBridge 0x00007fff8bf552b0 __deferNSXPCInvocationOntoMainThread_block_invoke_2 + 233
    12 com.apple.ViewBridge 0x00007fff8bed9459 +[NSViewServiceApplication withHostPID:invoke:] + 46
    13 com.apple.ViewBridge 0x00007fff8bf55173 __deferNSXPCInvocationOntoMainThread_block_invoke + 179
    14 com.apple.ViewBridge 0x00007fff8bf54d67 __deferBlockOntoMainThread_block_invoke_2 + 544
    15 com.apple.CoreFoundation 0x00007fff7864a17c __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
    16 com.apple.CoreFoundation 0x00007fff7862af84 __CFRunLoopDoBlocks + 356
    17 com.apple.CoreFoundation 0x00007fff7862aac6 __CFRunLoopRun + 1878
    18 com.apple.CoreFoundation 0x00007fff7862a114 CFRunLoopRunSpecific + 420
    19 com.apple.HIToolbox 0x00007fff77dc719e -[IMKInputSessionXPCInvocation invocationAwaitXPCReply] + 606
    20 com.apple.HIToolbox 0x00007fff77dc9750 -[IMKInputSession activate] + 3471
    21 com.apple.HIToolbox 0x00007fff77d7d7ab IMKInputSessionActivate + 36
    22 com.apple.HIToolbox 0x00007fff77d7cb3c ActivateInputMethodInstance + 100
    23 com.apple.HIToolbox 0x00007fff77d714ca utOpenActivateSelectedInputMethodInDoc + 369
    24 com.apple.HIToolbox 0x00007fff77d71334 utOpenActivateAllSelectedIMInDocIterator + 21
    25 com.apple.CoreFoundation 0x00007fff785ece34 CFArrayApplyFunction + 68
    26 com.apple.HIToolbox 0x00007fff77ba6384 utOpenActivateAllSelectedIMInDoc + 187
    27 com.apple.HIToolbox 0x00007fff77b9eee8 MyActivateTSMDocument + 1910
    28 com.apple.AppKit 0x00007fff7626788d -[NSTextInputContext activate] + 284
    29 com.apple.AppKit 0x00007fff76af8ec2 +[NSTextInputContext currentInputContext_withFirstResponderSync:] + 362
    30 com.apple.AppKit 0x00007fff7610537b -[NSView _setWindow:] + 1066
    31 com.apple.CoreFoundation 0x00007fff78630a52 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114
    32 com.apple.CoreFoundation 0x00007fff7863090f -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 239
    33 com.apple.AppKit 0x00007fff769a02a7 __21-[NSView _setWindow:]_block_invoke.643 + 151
    34 com.apple.AppKit 0x00007fff76105ae6 -[NSView _setWindow:] + 2965
    35 com.apple.CoreFoundation 0x00007fff78630a52 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 114
    36 com.apple.CoreFoundation 0x00007fff786308e6 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 198
    37 com.apple.AppKit 0x00007fff769a02a7 __21-[NSView _setWindow:]_block_invoke.643 + 151
    38 com.apple.AppKit 0x00007fff76105ae6 -[NSView _setWindow:] + 2965
    39 com.apple.AppKit 0x00007fff7613797a -[NSThemeFrame _setWindow:] + 111
    40 com.apple.AppKit 0x00007fff76395b64 -[NSWindow dealloc] + 1225
    41 com.filemaker.client.runtime12.InspectorPro 0x000000010182d545 -[FMDocWindowCocoa dealloc] + 68
    42 com.apple.AppKit 0x00007fff76136e87 -[NSWindow release] + 162
    43 libobjc.A.dylib 0x00007fff8d4b93bd (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 781
    44 com.apple.CoreFoundation 0x00007fff785e9026 _CFAutoreleasePoolPop + 22
    45 com.apple.Foundation 0x00007fff7a0f228a postQueueNotifications + 1052
    46 com.apple.CoreFoundation 0x00007fff78649d37 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
    47 com.apple.CoreFoundation 0x00007fff78649ca7 __CFRunLoopDoObservers + 391
    48 com.apple.CoreFoundation 0x00007fff7862a82e __CFRunLoopRun + 1214
    49 com.apple.CoreFoundation 0x00007fff7862a114 CFRunLoopRunSpecific + 420
    50 com.apple.HIToolbox 0x00007fff77b8aebc RunCurrentEventLoopInMode + 240
    51 com.apple.HIToolbox 0x00007fff77b8acf1 ReceiveNextEventCommon + 432
    52 com.apple.HIToolbox 0x00007fff77b8ab26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
    53 com.apple.AppKit 0x00007fff76123a54 _DPSNextEvent + 1120
    54 com.apple.AppKit 0x00007fff7689f7ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
    55 com.apple.AppKit 0x00007fff761183db -[NSApplication run] + 926
    56 com.filemaker.client.runtime12.InspectorPro 0x00000001017c9be2 CMacApp_Main + 492
    57 com.filemaker.client.runtime12.InspectorPro 0x000000010168edd1 main + 49
    58 libdyld.dylib 0x00007fff8ddaa235 start + 1

    Thread 1:
    0 libsystem_kernel.dylib 0x00007fff8ded944e __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8dfc3621 _pthread_wqthread + 1426
    2 libsystem_pthread.dylib 0x00007fff8dfc307d start_wqthread + 13

    Thread 2:
    0 libsystem_kernel.dylib 0x00007fff8ded944e __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8dfc3621 _pthread_wqthread + 1426
    2 libsystem_pthread.dylib 0x00007fff8dfc307d start_wqthread + 13

    Thread 3:
    0 libsystem_kernel.dylib 0x00007fff8ded944e __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8dfc348e _pthread_wqthread + 1023
    2 libsystem_pthread.dylib 0x00007fff8dfc307d start_wqthread + 13

    Thread 4:
    0 libsystem_kernel.dylib 0x00007fff8ded8f46 __semwait_signal + 10
    1 libsystem_c.dylib 0x00007fff8de5fb72 nanosleep + 199
    2 com.filemaker.support.framework 0x0000000102ba822f Draco::Thread::Sleep(unsigned int) + 87
    3 com.fiq^

  5. 5 Posted by tonya_m on 24 Aug, 2017 08:08 PM

    tonya_m's Avatar

    Thanks, Mike. I am going to have Vince take a look.

  6. 6 Posted by Mike Memme on 24 Aug, 2017 08:10 PM

    Mike Memme's Avatar

    Thanks. Plugins have been removed.

    Works when I uninstall Filemaker. Doesn’t work with Filemaker installed.

    Mike
    [Email Signature]

  7. Support Staff 7 Posted by Vince Menanno on 25 Aug, 2017 12:13 AM

    Vince Menanno's Avatar

    There should be a new build on the site in a day or so that addresses this problem.

    Vince

  8. Support Staff 8 Posted by Vince Menanno on 25 Aug, 2017 12:16 AM

    Vince Menanno's Avatar

    Mike,

    Replace the plug-in with this one only for testing the runtime.

    Let me know if this fixes your crash.

    Vince

  9. 9 Posted by Mike Memme on 25 Aug, 2017 01:31 AM

    Mike Memme's Avatar

    Hi Vince

    I installed the plugin in the Inspector Pro application Extensions folder and it didn’t solve the problem. I installed it in the Filemaker Pro Advanced Extensions folder and Filemaker shows that the plugin is installed in the preferences window but Inspector Pro doesn’t work. I created an Extensions folder for Filemaker Pro (not advanced) even though that program isn’t installed on my computer and that didn’t help either.

    Mike
    [Email Signature]

  10. Support Staff 10 Posted by Vince Menanno on 25 Aug, 2017 01:35 AM

    Vince Menanno's Avatar

    Mike,

    Maybe see about disabling all other plug-ins and see if there might be a conflict of some kind with another plug-in.

    Can you tell us a little more about your system.

    Thanks

    Vince

  11. 11 Posted by Mike Memme on 25 Aug, 2017 01:53 AM

    Mike Memme's Avatar

    I’ve removed all other plugins and that didn’t help. Inspector works when I uninstall Filemaker Pro 16 Advanced completely. I don’t have any older versions of Filemaker installed.

    I’m on a 2017 Macbook Pro with touch bar running Mac OS 10.12.6.

    Mike
    [Email Signature]

  12. Support Staff 12 Posted by Vince Menanno on 25 Aug, 2017 02:08 AM

    Vince Menanno's Avatar

    I have access to Macbook Pro with touch bar running Mac OS 10.12.6

    Let me test on there and see what happens

    Vince

  13. 13 Posted by Mike Memme on 25 Aug, 2017 02:36 AM

    Mike Memme's Avatar

    OK. I had Filemaker Pro 15 Advanced on it, then removed that to install the Filemaker Pro 16 Advanced Preview, then removed that to install Filemaker Pro Advanced 16.

    [Email Signature]

  14. Support Staff 14 Posted by Vince Menanno on 28 Aug, 2017 08:55 PM

    Vince Menanno's Avatar

    Mike,

    We have heard of a few people having trouble with FileMaker and the new MacBook Pros with the touchBar.

    Are you still having trouble getting InspectorPro to run?

    Vince

  15. 15 Posted by Mike Memme on 29 Aug, 2017 02:48 AM

    Mike Memme's Avatar

    Hi Vince

    Still not able to get it to run. If I uninstall Filemaker Pro 16 Advanced it works.

    Mike

    From: Vince Menanno <[email blocked]>
    Reply-To: Beezwax Support <[email blocked]>

  16. Support Staff 16 Posted by Vince Menanno on 29 Aug, 2017 10:31 AM

    Vince Menanno's Avatar

    Mike,

    Do you have any other plug-ins installed?

    Vince

  17. 17 Posted by Mike Memme on 29 Aug, 2017 12:34 PM

    Mike Memme's Avatar

    Hi Vince

    I don’t have any other plug-ins installed. I used to have the MBS plugin installed but have since removed it. I now have the InspectorPro plug-in installed and that’s the only one. For some reason, on my 2nd or 3rd attempt it started up this morning, then I quit and tried to start it up again and it keeps crashing again.

    Mike
    [Email Signature]

  18. Support Staff 18 Posted by Vince Menanno on 29 Aug, 2017 12:35 PM

    Vince Menanno's Avatar

    Mike,

    Did you already send me the crash log for this.

    Vince

  19. 19 Posted by Mike Memme on 29 Aug, 2017 12:40 PM

    Mike Memme's Avatar

    Yes I sent the crash log last week. It gives me the trial version dialog box, then shows the splash screen, then shows the application window for less than a second before crashing. I can send the crash log again if you’d like.

    Mike
    [Email Signature]

  20. Support Staff 20 Posted by Vince Menanno on 29 Aug, 2017 03:46 PM

    Vince Menanno's Avatar

    Mike,

    Try the following …

    Install just the plug-in and then launch FileMaker.

    Does it crash?

    Vince

  21. 21 Posted by Mike Memme on 29 Aug, 2017 03:52 PM

    Mike Memme's Avatar

    Filemaker runs fine with just the plugin installed.

    Mike

    [cid:[email blocked]]

    From: Vince Menanno <[email blocked]>
    Reply-To: Beezwax Support <[email blocked]>

  22. Support Staff 22 Posted by Vince Menanno on 29 Aug, 2017 04:13 PM

    Vince Menanno's Avatar

    Ok that is a good start.

    Vince

  23. 23 Posted by Danny De Vylder on 07 Sep, 2017 02:10 PM

    Danny De Vylder's Avatar

    Hey Vince,

    i had the same issue on my touchbar MacBook pro, 6.5 would crash.
    You've send a new version of the plugin to try with and that fixed the issue for me.
    not sure if this helps in any way.

    kind regards,
    Danny.

  24. Support Staff 24 Posted by Vince Menanno on 07 Sep, 2017 03:22 PM

    Vince Menanno's Avatar

    Thanks Danny.

  25. 25 Posted by Mike Memme on 08 Sep, 2017 03:28 PM

    Mike Memme's Avatar

    Hi Vince

    I placed the new plugin you sent me in the Inspector Pro Extensions folder and in the Filemaker Pro Advanced 16 Extensions folder and it didn’t fix the problem.

    Mike
    [Email Signature]

  26. Support Staff 26 Posted by Vince Menanno on 08 Sep, 2017 04:11 PM

    Vince Menanno's Avatar

    Mike,

    Any chance we do a screen share at some point?

    Vince

  27. jay_g closed this discussion on 06 Aug, 2019 08:23 AM.

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