Installing on MacOS Sierra

John Farrell's Avatar

John Farrell

19 Oct, 2016 04:39 AM

Downloaded the trial and began installation in accord with guide. Three issues arose:
1. Could not find 'InspectorPro.INSP6'
2. Although Dashboard showed v6 trial activation showed v5
3. Latest version of plugin not installed.

Where now, or is it MacOS Sierra?

Thank you
John

  1. 1 Posted by Subs23 on 19 Oct, 2016 04:58 AM

    Subs23's Avatar

    See below

    > On 19 Oct. 2016, at 12:41 pm, Beezwax <[email blocked]> wrote:
    >
    > Hello John Farrell!
    >
    > We’re looking into this issue, could you let us know a few things to
    > help us troubleshoot:
    >
    > 1) Mac or Windows - Mac
    > 2) What OS version - MacOS Sierra
    > 3) What FileMaker Advanced version are you using to generate the DDR,
    > and what version are you working in? - FMkr Pro Adv 15.0.2 didn’t get this far in the process
    > 4) What version of InspectorPro are you using? - ??? the Trial is it 5 or 6?
    >
    > Thanks again!
    >
    > Beezwax Support Team

  2. Support Staff 2 Posted by Vince Menanno on 19 Oct, 2016 07:04 AM

    Vince Menanno's Avatar

    Hi John,

    Do you have an earlier version of the plug-in somewhere. Can you check and see It might be because of that.

    Let me know.

    Vince

  3. 3 Posted by Subs23 on 19 Oct, 2016 07:09 AM

    Subs23's Avatar

    Vince
    This is a new for me Mac with SSD fully cleaned before the install. Its possible there is a remnant, where would I find it?
    Thanks
    John

  4. Support Staff 4 Posted by Vince Menanno on 19 Oct, 2016 07:17 AM

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  5. 5 Posted by Subs23 on 19 Oct, 2016 09:21 AM

    Subs23's Avatar

    Hi Vince
    Found it in the very left hand of;der of a shared folder (presumably because I have FMkr 15 Pro and Pro Adv installed.

    Moved it to trash and tried running InspecPro again. A plugin appeared with current timestamp but still not acceptable. Moved it to trash again then did a copy paste from the InspecPro Extensions folder.

    All OK now.

    Thanks
    John

  6. Support Staff 6 Posted by Vince Menanno on 19 Oct, 2016 09:27 AM

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    John,

    That is awesome. Glad you found it.

    And thanks for letting us know.

    Vince

  7. 7 Posted by chris petrie on 28 Oct, 2016 02:04 PM

    chris petrie's Avatar

    I having the same problem, an imac with macOS Sierra, filemaker 15, I've checked extensions,

    if I click OK on the trial version pop up, the install fails

  8. 8 Posted by peter on 28 Oct, 2016 03:45 PM

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    hello Vince,

    I am installing v6.0 on FMServer 15.02 and OSX 10.10.5 and keep getting the message that I am not using the latest plugin, causing the Inspector to close. The runtime is registered on the server and is up & running.

    I tried installing the plugin on the server and/or in FMPro client extensions folder, checked any refs to older version as instructed above. Is there a more recent plugin that I am missing? (download & purchase was today)

    TIA Peter

  9. 9 Posted by tonya_m on 28 Oct, 2016 03:52 PM

    tonya_m's Avatar

    Peter and John -

    I believe ww will have an updated version available today that will fix the plug-in problem. I will send the link as soon as I get word that it's live.

    Tonya

  10. Support Staff 10 Posted by Vince Menanno on 28 Oct, 2016 04:18 PM

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    Peter,

    We have made some changes… can I send you an updated version… would love to see if this fixes your problems

    Vince

  11. 11 Posted by peter on 28 Oct, 2016 05:02 PM

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    Yes Vince, please send me the update,
    I will keep you posted if that works

    met vriendelijke groet / with kind regards

    __________________________________
    Peter C Sijmons PhD
    SZIENZ
    software for life sciences BV

    [email blocked]
    www.szienz.com <http://szienz.com/>

    If you need LabScores support, please use [email blocked]
    or log in at support.szienz.com <http://support.szienz.com/>

  12. 12 Posted by tonya_m on 15 Nov, 2016 06:58 PM

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    Try the new build and let me know if you are able to get it installed and running.

    http://beezwax.net/downloads/InspectorPro_Mac_6.0.dmg

    Tonya

  13. 13 Posted by peter on 15 Nov, 2016 08:03 PM

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    helllo Tonya

    do you have a direct download link for the latest version?

    met vriendelijke groet / with kind regards

    __________________________________
    Peter C Sijmons PhD
    SZIENZ
    software for life sciences BV

    [email blocked]
    www.szienz.com <http://szienz.com/>

    If you need LabScores support, please use [email blocked]
    or log in at support.szienz.com <http://support.szienz.com/>

  14. 14 Posted by tonya_m on 15 Nov, 2016 08:37 PM

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    Link was in my earlier reply today: http://beezwax.net/downloads/InspectorPro_Mac_6.0.dmg

  15. tonya_m closed this discussion on 23 Dec, 2016 08:57 PM.

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