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Jeff Towle's Avatar

Jeff Towle

17 Mar, 2016 02:01 AM

Hi All
I just got my demo version working and I uploaded a DDR into inspector pro 5.5 but there is no data being displayed on the dashboard

  1. 1 Posted by Jeff Towle on 17 Mar, 2016 03:05 AM

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    Windows 7
    Filmmaker pro advance 14.5
    Inspector pro 5.5

    Jeff Towle
    Material/Purchasing Manager
    Dynamic Structures

  2. Support Staff 2 Posted by Vince Menanno on 01 Apr, 2016 02:40 AM

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    Jeff,

    Can you send me your DDR - would like to take a look and see what is going on there.

    Thanks

    Vince

  3. 3 Posted by Jeff Towle on 01 Apr, 2016 03:47 PM

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    Here you go Vince. Thanks for looking into this

    Jeff

  4. Support Staff 4 Posted by Vince Menanno on 01 Apr, 2016 04:24 PM

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    Jeff,

    I need both files

  5. Support Staff 5 Posted by Vince Menanno on 01 Apr, 2016 08:15 PM

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    Standing by for the file.

  6. 6 Posted by Jeff Towle on 01 Apr, 2016 08:22 PM

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    Here is the html file

  7. Support Staff 7 Posted by Vince Menanno on 01 Apr, 2016 08:23 PM

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    Jeff,

    When you generate the DDR file it will ask you to save it out as HTML or XML

    Choose XML … and if you have one database then you’ll get a file for your DB and a summary file.

    I’ll need both files

    Vince

  8. 8 Posted by Jeff Towle on 01 Apr, 2016 08:41 PM

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    Here are both files

  9. Support Staff 9 Posted by Vince Menanno on 01 Apr, 2016 09:32 PM

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    Jeff,

    I get the following message when I try to open the files you sent me

  10. 10 Posted by Jeff Towle on 04 Apr, 2016 06:00 PM

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    Vince

    Try these I used a different zip program

    Jeff

  11. Support Staff 11 Posted by Vince Menanno on 04 Apr, 2016 07:48 PM

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    Jeff,

    Any chance you can send me a clone of the actual files?

    This is the error I get when I try to import your files.

  12. 12 Posted by Jeff Towle on 04 Apr, 2016 08:08 PM

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    How would I create a clone of the file ?

    Jeff

  13. Support Staff 13 Posted by Vince Menanno on 04 Apr, 2016 08:14 PM

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    From the File Menu Choose Save a Copy As.

  14. 14 Posted by Jeff Towle on 04 Apr, 2016 11:15 PM

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    This item is greyed out. Do I have to make sure no one else is accessing this database
    [cid:[email blocked]]

  15. Support Staff 15 Posted by Vince Menanno on 04 Apr, 2016 11:33 PM

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    You can’t do this while the file is hosted … take a backup copy.

    Vince

  16. 16 Posted by Jeff Towle on 12 Apr, 2016 05:24 PM

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    Vince,
    Sorry I took so long I have been trying to get my it department to create a copy of what you need. Which I finally got but it is to large even when zipped to send via email so I put it on our FTP site and you can download from there

    Let them download the file (Empire_ERP.zip) from the site below:

    ftp.empireds.com
    Username - pcqexternal
    Password – telescope
    04/07/2016 12:53PM 442,959,148 Empire_ERP.zip

    Hope this works

    Kind Regards
    Jeff Towle
    Material/Purchasing Manager
    Dynamic Structures
    1515 Kingsway Ave
    Port Coquitlam BC V3C 1S2
    Phone: 604-639-8200 ext. 3300
    Direct: 604-629-5967
    Cell: 604-803-1584
    Fax: 604-294-4550
    E-mail: [email blocked]<mailto:[email blocked]>
    [Description: dslogo2]

  17. Support Staff 17 Posted by Vince Menanno on 13 Apr, 2016 03:57 PM

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    Jeff,

    Will download later today.

    Thanks

    Vince

  18. 18 Posted by tonya_m on 22 Apr, 2016 09:18 PM

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    Jeff,

    Did this get resolved for you?

  19. 19 Posted by Jeff Towle on 22 Apr, 2016 09:23 PM

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    No I have not heard from Vince since I sent him to my FTP site to download my database

    Kind Regards
    Jeff Towle
    Material/Purchasing Manager
    Dynamic Structures
    1515 Kingsway Ave
    Port Coquitlam BC V3C 1S2
    Phone: 604-639-8200 ext. 3300
    Direct: 604-629-5967
    Cell: 604-803-1584
    Fax: 604-294-4550
    E-mail: [email blocked]<mailto:[email blocked]>
    [Description: dslogo2]

  20. 20 Posted by tonya_m on 22 Apr, 2016 09:26 PM

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    I will send him a note to remind him to take a look. Sorry for the delay.

  21. Support Staff 21 Posted by Vince Menanno on 27 May, 2016 07:23 PM

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    I emailed him

    Thanks

  22. tonya_m closed this discussion on 17 Jun, 2016 04:57 PM.

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